230 lines
10 KiB
JavaScript
230 lines
10 KiB
JavaScript
export const SECTION_ITEMS = [
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{ id: 'creating-an-account', label: 'Creating an account' },
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{ id: 'logging-in', label: 'Logging in' },
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{ id: 'password-reset-recovery', label: 'Password reset / recovery' },
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{ id: 'access-and-verification', label: 'Access and verification basics' },
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{ id: 'safety-and-protection', label: 'Safety and protection' },
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{ id: 'common-mistakes', label: 'Common mistakes' },
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{ id: 'faq', label: 'FAQ' },
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{ id: 'troubleshooting', label: 'Troubleshooting' },
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{ id: 'related-help', label: 'Related help' },
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]
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export const HERO_METRICS = [
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{
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label: 'What this unlocks',
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value: 'Identity and workspace access',
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note: 'Signup and login are how you reach your profile, enter Studio, and manage the rest of your creator workflow on Skinbase Nova.',
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},
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{
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label: 'Most common blocker',
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value: 'Recovery and verification confusion',
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note: 'Many access problems are solved by the right recovery step, the right email, or a quick check of what the account is still waiting for.',
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},
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{
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label: 'Golden rule',
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value: 'Slow down and check the basics',
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note: 'The fastest fix usually comes from verifying the email, password, inbox, or permissions question before assuming the whole account is broken.',
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},
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]
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export const SIGNUP_STEPS = [
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{
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title: 'Open signup',
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description: 'Start from the account creation flow rather than trying to enter the platform through a sign-in screen that expects an existing account.',
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},
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{
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title: 'Enter the required details carefully',
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description: 'Use the email address you actually want tied to your Skinbase identity and choose account details you can remember and manage later.',
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},
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{
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title: 'Create the account',
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description: 'Finish the signup step, then watch for any confirmation or verification message the account may still need before it is fully usable.',
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},
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{
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title: 'Verify if required',
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description: 'Some flows may ask you to confirm access through email or verification before certain parts of the platform open up completely.',
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},
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{
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title: 'Continue into profile setup or the platform',
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description: 'Once access is working, the next useful step is usually profile setup, Studio access, or your first publishing workflow.',
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},
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]
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export const LOGIN_STEPS = [
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{
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title: 'Open login',
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description: 'Go to the sign-in flow when you already have an account and want to return to your Skinbase identity and creator tools.',
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},
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{
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title: 'Enter your credentials carefully',
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description: 'Use the same email and password combination tied to the account you actually want to access. Small mismatches cause a surprising number of login problems.',
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},
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{
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title: 'Enter the platform',
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description: 'A successful login takes you back into your account so you can continue to Studio, profile settings, and your other authenticated creator surfaces.',
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},
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{
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title: 'Use remembered sessions carefully',
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description: 'If the device is personal, remembered sessions can save time. If it is shared, log out when you are done instead of leaving account access open.',
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},
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]
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export const RECOVERY_STEPS = [
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{
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title: 'Open password recovery',
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description: 'If you forgot the password, start with the reset flow instead of guessing repeatedly until you get locked into more confusion.',
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},
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{
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title: 'Request the reset message',
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description: 'Enter the email you believe is tied to the account and let the recovery flow send the reset instructions.',
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},
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{
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title: 'Check the right inbox',
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description: 'Look in spam, promotions, or other folders if the message does not show up immediately. Wrong inboxes and old emails are common causes of panic.',
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},
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{
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title: 'Finish the reset with a new password',
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description: 'Choose a password you can manage safely and use the new credentials when returning to the login flow.',
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},
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]
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export const ACCESS_BASICS_ITEMS = [
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{
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title: 'Verification can affect access',
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body: 'Some accounts may still need email confirmation or another verification step before every feature behaves the way a fully active account would expect.',
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},
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{
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title: 'Access problems are not always login problems',
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body: 'You can be logged in and still hit limits caused by verification state, incomplete setup, or permissions inside a Group or shared workflow.',
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},
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{
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title: 'Permissions and account access are different things',
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body: 'Entering the account is not the same as having permission inside every collaboration surface. Group roles and approvals can still control what you see or can do.',
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},
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]
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export const SAFETY_ITEMS = [
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'Use a strong password that you are not reusing everywhere else.',
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'Do not share your credentials, even with collaborators or friends who work with you on Groups.',
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'Keep the account email current so recovery messages can actually reach you.',
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'Log out on shared devices instead of trusting remembered sessions in public or borrowed spaces.',
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'Review account and security-related settings when something about access changes or starts to feel off.',
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]
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export const COMMON_MISTAKES = [
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'Signing up with the wrong email and then waiting for messages in a different inbox.',
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'Forgetting which credentials or login method belong to the account you are trying to access.',
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'Waiting for a reset or verification email while checking the wrong folder or wrong email account.',
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'Trying an outdated password repeatedly instead of moving directly into recovery.',
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'Assuming a Group or Profile workflow issue is a login problem when the account is actually signed in correctly.',
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'Confusing account access with Group permissions and expecting login alone to unlock restricted team actions.',
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]
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export const FAQ_ITEMS = [
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{
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question: 'How do I create an account?',
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answer: 'Open signup, enter the required details carefully, finish the account creation step, and then complete any verification or follow-up setup the account still needs.',
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},
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{
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question: 'How do I log in?',
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answer: 'Open the login page, enter the email and password tied to your account, and continue into your authenticated creator workspace once access succeeds.',
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},
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{
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question: 'What should I do if I forgot my password?',
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answer: 'Use the password recovery flow instead of guessing repeatedly. It is the fastest route back into the account when the password is no longer clear.',
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},
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{
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question: 'Why didn’t I receive a verification or reset email?',
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answer: 'Check the email address you used, then check spam or other inbox folders. A lot of recovery confusion comes from using the wrong email or watching the wrong inbox.',
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},
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{
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question: 'Why can’t I access certain features after login?',
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answer: 'You may be signed in correctly but still dealing with verification state, incomplete setup, or permissions that belong to a Group or shared workflow rather than simple account access.',
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},
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{
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question: 'Is login the same as having permission inside a Group?',
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answer: 'No. Login proves account access. Group permissions are separate and can still limit what you are allowed to do inside collaborative spaces.',
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},
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{
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question: 'Can I change account information later?',
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answer: 'Yes. Once you are back in the account, profile and account settings can be updated through the normal authenticated settings surfaces.',
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},
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]
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export const TROUBLESHOOTING_ITEMS = [
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{
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title: 'I can’t log in',
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body: 'Start with the login page, then slow down and re-check the email, password, and whether you are trying to enter the correct account.',
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linkKey: 'login',
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linkLabel: 'Open login',
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},
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{
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title: 'I forgot my password',
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body: 'Use recovery instead of repeated guessing. The password reset flow is the fastest path back when the credentials no longer feel reliable.',
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linkKey: 'password_request',
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linkLabel: 'Reset password',
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},
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{
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title: 'I didn’t receive the email',
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body: 'Check spam, promotions, and the exact email account you used during signup or recovery. Many “missing email” issues turn out to be inbox mix-ups.',
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linkKey: 'password_request',
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linkLabel: 'Retry recovery',
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},
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{
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title: 'I signed up but can’t access something',
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body: 'The missing step may be verification or post-signup setup rather than broken login. If access still feels partial, revisit the recovery and support paths carefully.',
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linkKey: 'help_troubleshooting',
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linkLabel: 'Open troubleshooting hub',
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},
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{
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title: 'I’m logged in but still missing permissions',
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body: 'That usually points to Group roles or workflow permissions rather than a sign-in failure. Check the Groups guide if the issue lives inside a shared workspace.',
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linkKey: 'groups_help',
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linkLabel: 'Read Groups help',
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},
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{
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title: 'I think I used the wrong email',
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body: 'Return to the recovery flow and try the email you most likely used at signup. If that still fails, contact support with a clear explanation instead of guessing endlessly.',
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linkKey: 'contact_support',
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linkLabel: 'Contact support',
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},
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]
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export const RELATED_HELP_ITEMS = [
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{
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eyebrow: 'Live help',
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title: 'Account settings help',
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body: 'Use the account guide when access already works and the real question is about settings, email changes, password care, or ongoing account maintenance.',
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linkKey: 'help_account',
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tone: 'sky',
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},
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{
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eyebrow: 'Live help',
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title: 'Profile help',
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body: 'Use the Profile guide once account access is working and you need help turning that access into a stronger public identity.',
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linkKey: 'help_profile',
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tone: 'white',
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},
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{
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eyebrow: 'Live help',
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title: 'Studio help',
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body: 'Use the Studio guide when the real question starts after login and moves into drafts, publishing, and the main creator workspace.',
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linkKey: 'studio_help',
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tone: 'amber',
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},
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{
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eyebrow: 'Live help',
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title: 'Groups help',
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body: 'Use the Groups guide if you are signed in correctly but the real blocker is collaboration roles, permissions, or Group workflow behavior.',
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linkKey: 'groups_help',
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tone: 'white',
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},
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{
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eyebrow: 'Support path',
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title: 'Troubleshooting hub',
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body: 'Use the dedicated troubleshooting page when the access problem is still unclear and you need faster diagnosis before opening a deeper module guide.',
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linkKey: 'help_troubleshooting',
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tone: 'white',
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},
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] |