export const FAQ_CATEGORIES = [ { id: 'basics', label: 'Basics', title: 'Basics', summary: 'Start here if you need the fastest explanation of what Groups are and when they make sense.', items: [ { question: 'What is a Group?', paragraphs: [ 'A Group is a shared creative identity for teams, collectives, projects, and recurring collaboration. It gives multiple creators one public home for work, updates, and shared activity.', 'It is meant for collaboration, not as a replacement for your personal profile.', ], }, { question: 'What is the difference between a personal profile and a Group?', paragraphs: [ 'A personal profile is your individual identity, portfolio, and reputation. A Group is the team or shared identity layer.', 'Both can exist side by side. You can keep publishing personally while also publishing collaborative work under a Group.', ], }, { question: 'Should I create a Group?', paragraphs: [ 'Create one if you collaborate regularly, want a shared public brand, or need shared roles and publishing workflows.', 'If you only publish solo work and do not need a team identity yet, you can stay on your personal profile for now.', ], }, { question: 'Can I still publish personally if I also use a Group?', paragraphs: [ 'Yes. Many creators use both. Personal publishing is for individual work, while Group publishing is for collaborative work or a shared brand.', ], }, { question: 'Can a Group exist with only one member?', paragraphs: [ 'Yes, if the product allows it, but it is most useful when there is a real shared identity or collaboration reason behind it.', 'If it is only being used to rename personal work, a personal profile may still be the simpler choice.', ], }, ], }, { id: 'roles-and-permissions', label: 'Roles & Permissions', title: 'Roles & permissions', summary: 'These answers explain who can do what and why role differences exist inside a Group.', items: [ { question: 'What does the Owner role do?', paragraphs: [ 'Owner is the highest-trust role. Owners control sensitive settings, membership structure, and the overall direction of the Group.', ], }, { question: 'What does the Admin role do?', paragraphs: [ 'Admins usually help manage day-to-day Group operations, member access, and important content workflows.', 'This role should stay limited to people the Group deeply trusts.', ], }, { question: 'What does the Editor role do?', paragraphs: [ 'Editors are usually the best fit for people who help manage content, publishing, reviews, releases, or coordination without needing full Group control.', ], }, { question: 'What does the Contributor role do?', paragraphs: [ 'Contributors participate in the creative side of the Group without needing broad access to settings or member management.', 'For many teams, this is the right starting role for most collaborators.', ], }, { question: 'Who can invite members?', paragraphs: [ 'Usually Owners and Admins, depending on the Group setup. If you do not see invite controls, your role probably does not include member management.', ], }, { question: 'Who can change member roles?', paragraphs: [ 'Usually Owners and sometimes Admins. This depends on the Group’s trust model and any role restrictions already in place.', ], }, { question: 'Who can publish as the Group?', paragraphs: [ 'That depends on the Group role and workflow. Owners and Admins often can. Editors often can. Contributors may submit drafts without publishing directly if the team uses approvals.', ], }, { question: 'Why can’t I do something another member can do?', paragraphs: [ 'Roles are not identical. One person may have a higher role or a permission override that gives access you do not have.', 'If you are unsure, ask an Owner or Admin what your role is meant to cover.', ], }, { question: 'Should I give lots of people Admin access?', paragraphs: [ 'Usually no. Keep high-level roles limited. It is easier to add trust later than clean up a Group where too many people can change everything.', ], }, { question: 'Can permissions be customized?', paragraphs: [ 'In some cases, yes. Some Groups may use permission overrides on top of the main role system.', 'If your team is new, it is usually better to keep the role model simple first and only customize later when there is a clear need.', ], }, ], }, { id: 'publishing-and-credit', label: 'Publishing & Credit', title: 'Publishing & contributor credit', summary: 'This section covers the biggest source of user confusion: how shared identity and individual attribution work together.', items: [ { question: 'What does “publish as Group” mean?', paragraphs: [ 'It means the work appears publicly under the Group identity rather than under a personal profile.', 'That does not erase individual authorship or responsibility for the work.', ], }, { question: 'Will my name still appear if I publish under a Group?', paragraphs: [ 'Yes. Group publishing is designed to preserve individual credit and accountability, not hide it.', ], }, { question: 'What is the difference between Published by, Uploaded by, Primary author, and Contributors?', paragraphs: [ 'Published by is the public identity the work appears under. Uploaded by is the person who handled the upload or final publish step. Primary author is the main author of the work. Contributors are additional people who made meaningful creative contributions.', ], example: [ { label: 'Published by', value: 'Warlock' }, { label: 'Uploaded by', value: 'Gregor' }, { label: 'Primary author', value: 'Gregor' }, { label: 'Contributors', value: 'Denis, Paula' }, ], }, { question: 'Who should be listed as Primary author?', paragraphs: [ 'The primary author should be the person who should clearly be understood as the main author of the work.', 'Do not choose this field based only on who clicked Publish.', ], }, { question: 'Should all contributors be credited?', paragraphs: [ 'Yes, if they made meaningful creative contributions. Clear credit keeps the Group trustworthy and helps avoid internal confusion later.', ], }, { question: 'Can a Group publish an artwork while still showing who made it?', paragraphs: [ 'Yes. That is one of the main points of Group publishing: shared identity on the public surface, clear attribution for the humans behind the work.', ], }, { question: 'Can I publish both personal and Group artworks?', paragraphs: [ 'Yes. Many creators do both. The important thing is choosing the correct context before the final publish step.', ], }, { question: 'Why does the platform keep individual credit visible?', paragraphs: [ 'Because collaboration should not erase accountability or authorship. The Group represents the shared identity, but people still deserve clear credit for the work they did.', ], }, { question: 'What should we do if contributor credit is wrong?', paragraphs: [ 'Fix it quickly. Review who uploaded the work, who authored it, and who contributed before making changes publicly.', 'If there is disagreement inside the team, resolve that first so the public record reflects a clear shared decision.', ], }, { question: 'Can contributor credit be changed later?', paragraphs: [ 'In many cases, yes, depending on your Group permissions and workflow. The best habit is to get it right before publishing so you do not have to correct it afterward.', ], }, ], }, { id: 'members-and-invites', label: 'Members & Invites', title: 'Members, invites, and join requests', summary: 'Use these answers when you need to manage who gets access, what role they should have, and what happens when the team changes.', items: [ { question: 'How do I invite someone to a Group?', paragraphs: [ 'Open Group Studio, go to the member or invitation controls, choose the right role, and send the invite once you know what access that person actually needs.', ], }, { question: 'Can I remove a member later?', paragraphs: [ 'Yes, if your role allows member management. Owners and authorized admins can usually update access, revoke invites, or remove active members.', ], }, { question: 'What happens if a member leaves the Group?', paragraphs: [ 'Their active access can be removed, but that does not usually erase the history of work they already contributed to.', ], }, { question: 'Can a former member still appear on older artworks they contributed to?', paragraphs: [ 'Yes. Older work may still show their contribution because that is part of the record of who helped make it.', ], }, { question: 'Can people request to join a Group?', paragraphs: [ 'If the Group allows join requests or recruiting, yes. Otherwise access usually depends on direct invites from the team.', ], }, { question: 'What is recruitment mode?', paragraphs: [ 'Recruitment mode is the public-facing signal that a Group is looking for new collaborators. It helps teams describe what roles or skills they want and how people should reach out.', ], }, { question: 'How do I choose the right role for a new member?', paragraphs: [ 'Start from what they actually need to do right now. If you are unsure, start lower and promote later instead of giving broad access too early.', ], }, { question: 'Can I change someone’s role later?', paragraphs: [ 'Yes, if your role allows it. Many teams adjust roles over time as trust, responsibility, or activity changes.', ], }, { question: 'Why can’t I manage members?', paragraphs: [ 'Your role probably does not include member management. That level of access is usually kept to Owners and selected Admins.', ], }, { question: 'Why can’t I see invite controls?', paragraphs: [ 'Invite controls are normally hidden if your role does not include them or if you are not operating inside the correct Group context.', ], }, ], }, { id: 'review-workflow', label: 'Workflow & Review', title: 'Review workflow and approvals', summary: 'These answers explain why some Groups use review queues and how that affects contributors and trusted publishers.', items: [ { question: 'Why is my artwork in review?', paragraphs: [ 'Your Group may use a review-first workflow so contributors can submit work without publishing directly. That helps the team catch quality, context, or credit issues before something goes public.', ], }, { question: 'Who can approve Group submissions?', paragraphs: [ 'Usually the people whose roles include review access, such as Owners, Admins, or selected Editors.', ], }, { question: 'What does “needs changes” mean?', paragraphs: [ 'It means the submission is not ready yet but may become ready after updates. It is a request to revise, not an automatic rejection.', ], }, { question: 'Can contributors submit drafts without publishing directly?', paragraphs: [ 'Yes. That is a common Group workflow. Contributors hand work off for review while a trusted reviewer or publisher handles the final public step.', ], }, { question: 'Why would a Group use a review queue?', paragraphs: [ 'Review queues help larger or more structured teams keep public quality high, coordinate releases, and catch mistakes before launch.', ], }, { question: 'Do all Groups need approval workflow?', paragraphs: [ 'No. Small, trusted teams may prefer direct publishing. Review is useful when it solves a real quality or coordination problem.', ], }, { question: 'Can trusted members publish directly?', paragraphs: [ 'Yes, if their role allows it. Many teams reserve direct publishing for trusted operators and use review for everyone else.', ], }, { question: 'What should I do if my submission was rejected?', paragraphs: [ 'Check the feedback first, then ask for clarification if needed. Treat rejection as workflow feedback, not as punishment.', ], }, ], }, { id: 'features-and-content-types', label: 'Features & Content Types', title: 'Group features and content types', summary: 'This section explains how the wider Group ecosystem fits together so users know what to start with and what to add later.', items: [ { question: 'Can a Group create posts or announcements?', paragraphs: [ 'Yes. Posts are useful for release notes, updates, announcements, recruitment, or milestone communication.', ], }, { question: 'What are Group projects used for?', paragraphs: [ 'Projects are for structured collaboration. They give the team a shared place to organize work, milestones, linked content, and progress.', ], }, { question: 'What are Group challenges used for?', paragraphs: [ 'Challenges help run themed prompts, community events, or internal creative pushes that keep the Group active and focused.', ], }, { question: 'What are Group events used for?', paragraphs: [ 'Events are for launches, streams, showcases, meetups, release windows, or any time-based public moment the Group wants to anchor clearly.', ], }, { question: 'What is the shared asset library for?', paragraphs: [ 'The asset library stores shared resources, references, files, and internal materials so they do not get lost in scattered chat or personal storage.', ], }, { question: 'What are releases?', paragraphs: [ 'Releases package a major publication moment with a title, summary, contributors, milestones, notes, and linked work in one public surface.', ], }, { question: 'Do all Groups need to use projects, challenges, events, or releases?', paragraphs: [ 'No. Start with the smallest set of tools that makes your workflow clearer. Not every Group needs every feature from day one.', ], }, { question: 'What should a simple Group use first?', paragraphs: [ 'Most simple Groups should begin with a clear profile, member roles, artworks, and occasional posts. Add more structure only when it solves a real problem.', ], }, { question: 'What should a more advanced Group use later?', paragraphs: [ 'As the Group grows, projects, releases, review queues, recruitment, challenges, events, and shared assets become more useful.', ], }, ], }, { id: 'troubleshooting', label: 'Troubleshooting', title: 'Troubleshooting', summary: 'Use these answers when something feels wrong, missing, or inconsistent. Most Group issues come down to context, role, or visibility.', items: [ { question: 'I can’t publish as the Group. Why?', paragraphs: [ 'The usual reasons are the wrong context, insufficient permissions, inactive membership, or a Group state or policy restriction. Start by confirming you are inside Group Studio and that your role allows publishing.', ], }, { question: 'I don’t see Group Studio.', paragraphs: [ 'You may not be in the Group, may still have a pending invite, or may not be signed in. Accept the invitation first if one is waiting.', ], }, { question: 'I was invited, but I still can’t access what I expected.', paragraphs: [ 'Check whether the invitation was fully accepted and whether the content you expect is internal, role-limited, or review-limited.', ], }, { question: 'My role does not let me do what I need.', paragraphs: [ 'Your Group may be intentionally limiting that action to a higher-trust role. Ask an Owner or Admin whether your current role matches the work you are actually doing.', ], }, { question: 'I published under the wrong context. What should I do?', paragraphs: [ 'Review the affected content immediately. Confirm whether it should live under the personal profile or the Group, then correct it before more linked content builds around the mistake.', ], }, { question: 'Contributor credit is incorrect. What should I do?', paragraphs: [ 'Check the publish record and confirm who was published under, who uploaded the work, who authored it, and who contributed. Fix the incorrect part instead of replacing everything blindly.', ], }, { question: 'I can’t manage members.', paragraphs: [ 'Member management is usually restricted to Owners and selected Admins. If you do not see those controls, your role probably does not include them.', ], }, { question: 'I can’t see internal Group assets or projects.', paragraphs: [ 'Those areas may be internal-only, visibility-limited, or restricted by role. Confirm that you are an active member and that your role is supposed to see that content.', ], }, { question: 'I don’t understand why I can’t approve submissions.', paragraphs: [ 'Approval access is usually reserved for trusted operators. If your role is Contributor or a limited Editor role, approvals may be intentionally hidden from you.', ], }, { question: 'Our Group page looks empty. What should we do first?', paragraphs: [ 'Start with the basics: complete the profile, upload branding, publish one strong piece, and add one meaningful update. A small amount of clear activity is better than a big empty shell.', ], }, { question: 'We are not sure which role to assign someone. What should we do?', paragraphs: [ 'Base the role on what they need to do this month, not on what title sounds impressive. If you are unsure, start lower and adjust later.', ], }, ], }, ] export const RELATED_HELP_ITEMS = [ { eyebrow: 'Deep dive', title: 'Read the full Groups guide', body: 'Use the full documentation for broader reference, advanced workflows, FAQ overlap, and deeper best practices.', linkKey: 'full_documentation', tone: 'white', }, { eyebrow: 'Start here', title: 'Open the Groups Quickstart', body: 'Use the shorter onboarding path if you want the fastest route to create a Group and publish correctly.', linkKey: 'quickstart', tone: 'amber', }, { eyebrow: 'Operate', title: 'Open Group Studio', body: 'Jump into Studio if your next step is inviting members, reviewing content, or working inside the Group context.', linkKey: 'group_studio', tone: 'sky', }, { eyebrow: 'Create', title: 'Create a Group', body: 'If the FAQ answered the basics and you are ready to move, start the creation flow directly.', linkKey: 'create_group', tone: 'white', }, ]